Adventure Parc Snowdonia

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for Hotel Laundry Porter who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver outstanding levels of cleanliness and guest comfort working alongside our Head Housekeeper.

Main Duties and Responsibilities

• To perform the sorting, counting and recording of all linen to ensure sufficient stock is available
• Check all laundry in and out, ensuring all documentation is checked and completed as necessary
• Check in deliveries and put in correct storerooms
• To perform cleaning and maintenance of all storage, corridors and public areas to the required standard
• To ensure that all linen trolleys, cupboards and all items pertaining to guest service are stocked as required
• To report any maintenance to the Housekeeper or supervisor as soon as possible
• Collect room service trays and return them to the kitchen
• Remove all crockery and excess dishes from all rooms
• Remove all rubbish and soiled linen from all bedroom floors
• Maintain a safe and secure environment for yourself, guests and colleagues
• Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
• Deal with any guest enquires in a positive manner and in line with defined standards
• Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
• Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
• Report for duty on time in line with departmental personal presentation standards
• Be aware of scheduled shifts and planned learning sessions; attend as required
• Be aware of the department standards, goals, objectives and performance
• Be aware of specific guest requests and on-site contractors

Key Skills / Experience Requirements

• Leadership - The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

• Teamwork - The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

• Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

• Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

• Dependability - The ability to do what is required to meet commitments and to deliver as needed.

• Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

• Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

• Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

• Experience in hotel housekeeping
• Experience working in a demanding role

Additional Information

• Standard working hours 5 out of 7 days and to the business needs
• This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
• Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
• This role is open to direct applicants only: no agencies please

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Head Housekeeper who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

Provide the housekeeping team with the leadership required to maximise guest comfort at optimal productivity levels.

Main Duties and Responsibilities

• Monitor team and individual performance in line with the agreed standard operating procedures
• Ensure a safe, secure and stimulating environment is provided for team members and guests at all times
• Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before starting work on their own
• Ensure that all prescribed and designed process, systems and standards are maintained
• Build relationships and rapport with customers and suppliers
• Ensure that stock levels of all essential items are kept to the correct level and liaise with other departments to ensure their linen items are in stock when necessary
• Ensure that the team follow all Health & Safety procedures and communicate with the H&S manager on a regular basis to keep up to date with any new policies and procedures
• Provide the team with a regular rota and keep up to date records of shifts worked on the inhouse payroll system
• Lead from the front during peak periods in the day; coaching and encouraging others
• Provide team with the clear purpose they require and support with relevant learning experiences and constant feedback on individual and team performance
• Observe and coach the team to ensure that they are constantly improving their skills
• Ensure that you have a personal development plan and feedback with those you supervise on a regular basis
• Maintain productivity and expense performance and systems daily
• Check quality standards and initiate the appropriate actions
• Maintain constant and robust security related to guest rooms, stock, equipment and ensure all standard department procedures are fully adhered to
• Comply with all directive company policies and relevant legislation
• Organise the department and team to ensure an efficient and effective shift
• Ensure that the team deliver optimal levels of productivity in line with forecasted activity
• Ensure “change” initiatives are implemented effectively with high levels of team engagement
• Ensure that the team has the appropriate tools, training and equipment to deliver service to the required standard
• Ensure that provision is made to maintain a clear understanding of requirements between customer and operational group
• Along with other HOD’s carry out Duty Manager shifts as required

Key Skills / Experience Requirements

• Leadership - The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

• Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

• Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

• Collaboration - The ability to work inter‐dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win‐win solutions.

• Judgment - The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience.

• Results Focus - The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.

Preferred Qualifications

• Experience in managing a team
• Experience in housekeeping management or leadership role
• Experience working in a demanding customer service role
• Additional language skills and appropriate IT /Systems skills

Additional Information

• Standard working hours 5 out of 7 days and to the business needs
• This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
• Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
• This role is open to direct applicants only: no agencies please

If you wish to apply please send your CV and contact details to: [email protected]

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for Food and Beverage Assistants who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To maximise customer spend whilst delivering exceptional customer experience.

Main Duties and Responsibilities

• Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines
• Be aware of planned learning sessions and attend as required
• Organise your “working station” to ensure you’re able to deliver excellent customer service and complete the sales transactions / system effectively
• Be aware of department standards, goals, objectives and performance
• Understand the products we sell, their price and the processes and systems designed to present them to our customers
• Communicate clearly between the customer and kitchen / dispense, both ways
• Be proactive in ensuring all guests are welcomed in a timely and appropriate manner
• Demonstrate an awareness of customer priorities, anticipate needs and build rapport
• Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities / interactions as appropriate
• Be fully briefed pre and post service and be “tuned in” on the ”tone” of service delivery for each service period / circumstance
• Deliver products that meet the specified presentation and delivery guidelines
• Close down transactions effectively, solicit feedback and deliver a memorable goodbye. Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
• Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
• Apply yourself fully during team training and briefing exercises
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

Key Skills / Experience Requirements

• Teamwork - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

• Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

• Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

• Dependability - The ability to do what is required to meet commitments and to deliver as needed.

• Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

• Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

• Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

• Experience working as part of a team where “people” skills were important
• Experience in a restaurant/bar environment and hotel/venue banqueting
• Basic Food Hygiene Certification

Additional Information

• This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
• Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
• This role is open to direct applicants only: no agencies please

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Chef De Partie who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver safe, high quality food products that fully meet specified standards and minimise waste.

Main Duties and Responsibilities

• Communicate clearly between food service team and culinary colleagues – both ways
• Requisition required commodities and materials in line with forecasted sales
• Work to achieve the optimal yield from commodities supplied
• Ensure that all food dishes are fully prepared as specified and that no products are delivered to our customers that do not fully meet this specification
• Ensure that all prescribed and designed processes, systems and standards are maintained
• Ensure that your shift support receives appropriate levels of supervision and that their learning experiences / skills improvements are recorded effectively
• Maintain your workstation cleanliness and tidiness constantly
• Ensure you are ‘Mise en place’ in sufficient time and that your station contributes consistently to a highly effective service session
• Participate positively in pre- and post-service briefs and apply learning to future service
• Maintain an understanding of likely demand during service; always work to minimise waste by preparing and ‘producing’ appropriately
• Oversee and provide ‘learning’ support for junior team members
• Ensure you close down your section and complete end of shift procedures
• Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
• Work as part of the culinary and wider F&B team, interacting positively with your colleagues
• Report malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the Head Chef
• Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
• Provide constructive suggestions / feedback to the leadership group on product, process and learning delivery improvements
• Apply yourself fully during team training and briefing exercises
• Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
• Report for duty on time in line with department personal presentation standards; submit specific time off requests per department guidelines
• Be aware of planned learning sessions and attend as required
• Be aware of department standards, goals, objectives and performance
• Organise yourself (any commis and/or apprentice support) and your section to ensure you are able to deliver the pre‐service and service tasks effectively to the required standard
• Understand the specifications of the dishes we sell, their price and the processes and systems designed to present them to our customers

Key Skills / Experience Requirements

• Teamwork - The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

• Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

• Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

• Dependability - The ability to do what is required to meet commitments and deliver as needed.

• Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

• Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

• Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

• College qualification or equivalent experience
• Food Hygiene Certification
• Additional appropriate IT skills

Additional Information

• Standard working hours 5 out of 7 days and to the business needs
• This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
• Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
• This role is open to direct applicants only: no agencies please

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Breakfast Chef who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver safe, high quality food products (primarily the breakfast buffet) that fully meet specified standards and minimise waste.

Main Duties and Responsibilities

• Communicate clearly between food service team and kitchen colleagues, both ways
• Requisition required food/consumable items in line with forecasted covers
• Ensure that all food dishes are fully prepared as specified and that no products are delivered to our customers that do not fully meet the specification
• Ensure that all prescribed and designed process, systems and standards are maintained
• Continually maintain your workstation cleanliness and tidiness
• Ensure you are prepared in sufficient time and that you contribute consistently to a highly effective breakfast service
• Participate positively in pre- and post-service briefs and apply learning to future service
• Maintain an understanding of likely demand during service and always work to minimise waste by preparing and ‘producing’ appropriately
• Oversee and provide ‘learning’ support for any junior team members
• Ensure you close down your section and complete end of shift procedures
• Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
• Work as part of the F&B team, interacting positively with your colleagues
• Report malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the kitchen manager
• Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
• Apply yourself fully during team training and briefing exercises
• Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
• Report for duty on time in line with department personal presentation standards; submit specific time off requests per department guidelines
• Be aware of planned learning sessions and attend as required
• Be aware of department standards, goals, objectives and performance
• Organise yourself and the kitchen to ensure you’re able to deliver the pre-service and breakfast service tasks effectively and to the required standard
• Understand the specifications of the dishes we execute and the processes and systems designed to present them to our customer

Key Skills / Experience Requirements

• Teamwork - The ability to work co‐operatively with others be part of a team and work together as oppose d to working separately or competitively. The willingness to co‐operate with others and seek common goals.

• Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

• Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

• Dependability - The ability to do what is required to meet commitments and to deliver as needed.

• Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

• Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

• Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

• College qualification or equivalent experience
• Food Hygiene Certification
• Additional appropriate IT skills

Additional Information

• Standard working hours 5 out of 7 days and to the business needs
• This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
• Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
• This role is open to direct applicants only: no agencies please

Tobacco Dock is one of the UK’s leading venues for creative events attracting the world’s leading brands and organisations for large scale conferences, exhibitions and product launches alongside compelling consumer experiences including Bikeshed, Meatopia and Taste: Festive Edition.

Tobacco Dock is now firmly back on the path to growth and looking for an ambitious sales professional to join our thriving team.

The successful candidate will have strong influencing and closing skills and a track record of achieving sales in excess of £1m per annum. You will make a positive first impression and will have excellent interpersonal, communication and negotiating skills, with the ability to nurture relationships with a wide variety of stakeholders both internally and externally.

Tobacco Dock website

Key responsibilities include:

• Responding to a high volume of enquiries in an efficient and timely manner
• Advising clients on best spaces and layouts for their event as well as optimising venue occupancy/yield
• Creating bespoke and packaged service proposals and quotations
• Scheduling and conducting site visits for all levels from PAs to C-suite executives
• Entering enquiries accurately on to the venue’s CRM and booking system (Salesforce)
• Negotiating contract terms with clients with assistance from the Director Of Sales and Commercial Director as required
• Preparation and issuing of venue hire and event package contracts
• Briefing/handing over to the Event Delivery Team once event contracted
• Account management and relationship building to grow accounts organically
• Liaising with and recommending approved suppliers and assisting with defining clients’ requirements as necessary
• Assisting with training and offering support to new and junior team members

Key Skills & Experience

• The successful candidate is likely to have at least 5 years experience of event venue sales or relevant event industry sales experience
• A demonstrable experience of achieving sales targets in excess of £1M pa
• Ambitious, confident and looking for the next career move
• Excellent interpersonal skills both face-to-face and over the phone
• Strong influencing and negotiating skills
• Commercially aware and customer-focused
• Ability to work under pressure
• Ability to earn respect of both clients and colleagues
• Proficient Microsoft Office skills
• Experience of Salesforce beneficial

Salary: c. £38K according to experience + generous commission package OTE £50-60K + benefits including contributory pension scheme, training allowance, retail discounts, wellbeing programme, company socials, interest-free season ticket loan, free tickets to events and more.

Applications must include a covering letter setting out how your experience and track record in your career to date matches our requirements and your CV. Email to [email protected]

Regrettably, due to the volume of applications, only shortlisted candidates may be contacted.

Digital Event Producer

Salary range: £30,000 - £35,000

Location: Queen Square, Bristol- Office based

Start date: July/August 2021

About us

GDS Group is a project intelligence business dedicated to helping clients meet the challenges posed by a fast-moving, digitally disruptive business environment through value lead digital events and virtual roundtables.

Our world leading B2B digital events provide a platform for technology providers and senior executives to come together, to learn about how they are approaching common challenges and provide opportunities for them to make valuable connections within their business space.

The Role

GDS Group are looking for a Digital Event Producer to join our exciting and growing team in our Bristol based office and state of the art LED/Green Screen studios.

You will be responsible for owning the day-to-day client management, success, planning and seamless operation and delivery of various live digital events for Fortune 500 companies across the globe in front of audiences of thousands of executives.

For this position, we require tech-savvy professionals with an understanding of how technology can help achieve business goals for the world’s leading companies and technology providers by putting them in front of their audiences in the most engaging virtual platform on the market.

You must have experience in client management and success, managing multiple stakeholders from cross-functions of global businesses to bring together events that meet and exceed expectations and business deliverables.

You should be methodical and have excellent time management skills. As a Digital Event Producer, you should also use your communication skills to collaborate effectively with various teams both internally and externally.

Ultimately, you should be able to manage and deliver our events’ digital lifecycle with quality, clarity, and results. Exceeding our clients’ expectations.

Requirements

• 3+ years’ experience client -side management and/or agency experience and digital project management and delivery
• Hands on experience with project management software

• Exemplary communication skills, both written and oral, and the ability to present in front of groups of senior executives
• Past sales experience, or building out existing account a major plus
• Salesforce and/or similar CRM experience
• Microsoft Office experience mandatory
• Experience in creating, building and presenting PowerPoint presentations

• Solid technical background with an ability to address accessibility and compatibility issues
• Excellent organisation and time management skills
• Communication and team management skills

Responsibilities

• Own the client relationship end-to-end in terms of road-mapping, stakeholder management, project vision communication, and delivery
• Provide end-to-end project management, including involving and managing the relevant internal and external resources cross-functionally
• Scope project requirements against the defined product/event deliverable, and ensure each step of the process is aligned to the original agreed scope
• Develop a detailed project plan and monitor progress, with frequent internal and external updates
• Collaborate with internal teams to design, develop and implement digital projects

• Deliver projects on time ensuring quality standards are met
• Develop support documentation including progress logs and requirement specifications
• Communicate with the team and ensure all members are on board with delegated tasks
• Highlight potential risks or malfunctions and act proactively to resolve issues
• Seek opportunities for improvement and suggest new enhancements

GDS Group offers

• A dedicated health and wellness programme supporting your mental and physical wellbeing
• Structured commission scheme, and quarterly and annual financial incentives and prizes.

• Exceptional career progression. We're ever-evolving, if you work hard and do well - with our help and support - there are no artificial limits to your speed of progress.
• Newly refurbished offices centrally located in Bristol 10 minutes from Bristol Temple Meads.
• Global opportunities. We are a global company with offices in Miami, NY, Kosovo and Bristol, UK - that means great scope for our staff as well as opportunities in the future to travel.

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Hotel Receptionist who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver exceptional customer experiences whilst driving optimal up-sell and on-sell performance.

Main Duties and Responsibilities

• Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable
• Demonstrate an awareness of customer priorities, anticipate needs and build rapport
• Optimise customer spend through promotional awareness and suggestive selling techniques. Prioritise activity/interactions as appropriate
• Be fully briefed pre- and post-shift and be aware of VIP’s or guests with special needs
• Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
• Ensure you are maximising loyalty program enrolments and delivering the benefits consistently to existing program members
• Continuously capture guest preferences and maintain guest profiles in PMS
• Ensure that all prescribed and designed processes, systems and standards are maintained
• Maintain a safe and secure environment for yourself, guests and colleagues
• Ensure that guest problems are resolved effectively but avoided whenever possible
• Communicate clearly between customer, reservations, housekeeping and other hotel operating departments, both ways
• Ensure shift handover is comprehensive
• Be aware of the department standards, goals, objectives and performance
• Understand the products we sell, their price and the processes and systems designed to present them to our customers
• Ensure your behaviour respects the perspective, privacy, safety and security of our guests and your colleagues
• Maintain guest balances, cash float balances and comply with relevant credit and finance policies
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
• Apply yourself fully during team training and briefing exercises
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

Key Skills / Experience Requirements

• Teamwork - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

• Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

• Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

• Dependability - The ability to do what is required to meet commitments and to deliver as needed.

• Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

• Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

• Productivity - The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

• Experience working as part of a team
• Experience working in a demanding customer service role
• Additional language skills and appropriate IT/Systems skills

Additional Information

• Standard working hours 5 out of 7 days and to the business needs
• This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
• Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
• This role is open to direct applicants only: no agencies please

Adventure Parc Snowdonia

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a Kitchen Porter who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To maintain a tidy, clean, safe and secure environment in the kitchen and its associated areas.

Main Duties and Responsibilities

• Communicate clearly between food service team and kitchen colleagues – both ways
• Ensure all duties are discharged safely and that risk to self and others is minimised
• Execute all activity on cleaning schedule in a methodical and timely manner
• Maintain supply of clean food service materials and equipment / cookware as required
• Ensure that all prescribed and designed processes, systems and standards are maintained
• Continually maintain your workstation cleanliness and tidiness
• Ensure you are prepared in sufficient time for service and that your 'station' contributes consistently to a highly effective service session
• Ensure you complete end of shift procedures
• Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact
• Work as part of the F&B team, interacting positively with your colleagues
• Reporting malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings and wall switches, to the Head Chef
• Ensure your behaviour respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times
• Provide constructive suggestions / feedback to the leadership group on product, process or learning delivery improvements
• Apply yourself fully during team training and briefing exercises
• Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own
• Report for duty on time in appropriate workwear and to specified grooming standard; submit specific time off requests per department guidelines
• Be aware of planned learning sessions and attend as required
• Ensure the required Personal Protective Equipment is available and in good condition
• Organise yourself around the planned schedule of cleaning, delivery/storage requirements and re-issuing preparation equipment, cookware and tableware
• Understand and balance the priorities around minimising ‘risk’ and providing teams with items required for guest services
• Ensure plate and cookware washing equipment is working effectively and that all cleaning equipment is in good condition
• Ensure only designated cleaning materials are used and that appropriate materials are used in line with manufacturer’s instructions

Key Skills / Experience Requirements

• Teamwork - The ability to work co‐operatively with others be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

• Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

• Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

• Dependability - The ability to do what is required to meet commitments and to deliver as needed.

• Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

• Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

• Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

• Basic Food Hygiene Certification
• Experience working in a commercial kitchen environment

Additional Information

• Standard working hours 5 out of 7 days and to the business needs
• This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
• Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
• This role is open to direct applicants only: no agencies please

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for Hotel Room Attendants who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.

Main Duties and Responsibilities

• Clean /prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
• Maintain a safe and secure environment for yourself, guests and colleagues
• Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
• Deal with any guest enquires in a positive manner and in line with defined standards
• Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
• Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
• Apply yourself fully during team training and briefing exercises
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
• Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
• Report for duty on time in line with departmental personal presentation standards
• Submit specific time off request per department guidelines
• Be aware of scheduled shifts and planned learning sessions; attend as required
• Be aware of the department standards, goals, objectives and performance
• Be aware of specific guest requests and on-site contractors

Key Skills / Experience Requirements

• Leadership - The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service.

• Teamwork - The ability to work co‐operatively with others, be part of a team and work together as oppose to working separately or competitively. The willingness to co‐operate with others and seek common goals.

• Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

• Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.

• Dependability - The ability to do what is required to meet commitments and to deliver as needed.

• Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

• Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

• Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

Preferred Qualifications

• Experience in hotel housekeeping
• Experience working in a demanding role
• Additional appropriate IT skills

Additional Information

• Standard working hours 5 out of 7 days and to the business needs
• This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
• Early applications are encouraged as interviews will take place as soon as suitable candidates have been identified
• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
• This role is open to direct applicants only: no agencies please