Reporting to: Events Manager

OVERALL PURPOSE OF JOB:

Meeting Mojo is an inexpensive and efficient web-based software tool, that enables event managers to provide a virtual event hub including live-streaming and on-demand video sessions, 1:1 meeting scheduling and networking, and attendee listings with rich online profiles. The Meeting Mojo platform is used in over 40 countries worldwide, including many where English is not a first or second language.

We need an intelligent, flexible and motivated individual to support the sales and client support aspects of the business; working within a small team to support colleagues with sales, invoicing, software set up, and help desk responses. The individual needs not only the technical capability to update web-based systems and databases, but also to be interested in the events industry and working with clients to use the technology to boost their events.

PERSON SPECIFICATION

• level 3 NVQ or equivalent in a Sales, Events, Data or Software development environment
• perfect written English and spelling; attention to detail
• methodical and organised approach
• discrete and aware of GDPR requirements
• broadband internet and computer, quiet workspace at home

PRINCIPAL DUTIES:

• Follow protocols provided to schedule activities by due dates
• Maintain a client database with Data Protection compliance, attention to detail and total accuracy
• Provide updates to the database, issue invoices and provide operational reports as required
• Set up customised demos for potential customers, and explain how the system works, using video chat
• Apply individual specifications to new account set ups and assist clients as needed
• Respond to helpdesk enquiries using template helpfiles and colleague assistance as needed
• Act as account manager for a small set of clients that have a subscription for multiple events
• Work with colleagues to roll out and promote new development features

GENERAL

The post-holder will be home-based and initially part-time. Training in the set-up and use of online systems will be given. Consideration will be given to those wishing to combine the role with further education or family commitments and this may require flexibility on both sides regarding location, unpaid leave, and additional duties.

BENEFITS AND WORKING ENVIRONMENT

Salary: £11 - £13 per hour based on monthly timesheets / £21,450 - 25,350 pa pro rata.

Paid Holiday: 3 to be taken between Christmas and New Year.

Training: Internal - Provided remotely by colleagues. External - Courses where appropriate.

Culture: We communicate primarily by email and Skype. See our Data policy at: https://info.meeting-mojo.com/...

Expenses: All business-related expenses will be covered by the company where agreed.

Hours: Hours negotiable between 10 – 25 per week.

To apply please email you CV and a covering letter to: [email protected]

Closing date: 14th April 2021

Interviews: Scheduled from 19th April 2021 onwards.

Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications.

About Us

We support clients to turn every moment into an experience. Ayre is a creative event company specialising in Event Production, Technical Event Equipment Hire and Venue Support.

The company provides a wide range of technical support for events such as meetings, conferences, and awards dinners, more recently moving into the live event and wedding markets. The company works with local venues, small & medium companies as well as established blue-chip and multi-national companies.

The business is based in Leeds, West Yorkshire, but supports clients to deliver events nationwide.

The Role
With the recent effects of COVID on not only the business, but the wider events industry, the business has been forced to substantially restructure its operations. This has resulted in the requirement for a Production Operations Manager position.

The business is looking for an energetic, creative thinking individual who loves a challenge and excels under pressure. The role is perfect for candidates who are currently in senior technician or team leader roles and are looking to progress.

A broad range of responsibilities will include:

• Oversee the setup / installation of projects
• Onsite management including assisting with rigging and de-rigging of events
• Being responsible for all technical event production across a range of events
• Lead the production process from concept though to delivery
• Managing and selecting suppliers
• Negotiating rates and putting together quotes
• Production scheduling
• Understanding the technical requirements for projects and advising on AV kit
• Booking in and scheduling freelance crew

This list is not exhaustive, and you will be expected to work flexibly and undertake other such duties as the management may from time to time reasonably require.

What we’re looking for:

Candidates need to be confident in a client facing setting providing an excellent level of service to all clients. Candidates should also have a broad knowledge and experience across all areas of technical production including lighting & sound, audio visual, staging and rigging. Experience of working with set and scenic briefs and build would also be highly desirable. Knowledge of CAD software will be advantageous but not essential.

• A minimum of 5 years’ experience within the industry holding a similar role
• Proven leadership and management skills, with experience of staff and crew management
• Knowledge of the production process and resource / timescales needed to realise production requirements
• Excellent all-round communications skills with good literary and numeracy
• Experience of professional stage machinery / electrics / sound / lighting communications and audio-visual techniques.
• Knowledge of Health & Safety regulations
• Self-motivated and able to work under their own initiative, with an enthusiastic and flexible approach to their work
• Proven ability to deliver a high level of customer service to customers.
• The ability to inspire confidence in those they work with
• Budgeting and financial skills
• Flexible approach to working hour
• Resourcefulness and ability to problem solve and trouble shoot
• Strong communication and organisational skills are essential

Essentials requirements

• Current driving license
• Able to travel throughout the UK
• Experience of current RMS

This is a brilliant opportunity to join a fresh, forward thinking company with a close-knit team, and in return you will have a fantastic opportunity to progress and develop.