Business Account Manager, London Stadium

Delaware North UK is hiring a full-time Business Account Manager (Event Sales) to join our team at the exciting London Stadium in Stratford, East London. Working in iconic locations like this, there’s endless opportunities to thrive. As an Account Manager for the business, you will be managing sales for meetings and events at London Stadium, from initial enquiries to contracting and securing client events. If you are the determined, driven, and focused Business Account Manager we are looking for, ready to learn and grow in your career and looking to be part of a successful team, take a shot at your new job with us.

What will you do?

• Manage enquiries and sales opportunities for external client events and all non-matchday business.
• Conduct venue show-rounds to ensure our venue offering matches and exceeds their expectations, guiding clients to ensure memorable events are made.
• Proactively engage with both new and past clients to encourage innovative events and discover other possible opportunities.
• Ensure event information is detailed accurately to maximise sales opportunity and revenue, proactively up-selling food, beverage, and other items, exceeding sales targets while supporting excellent guest experiences
• Attend weekly team meetings to discuss pipeline and activity, contributing to the annual sales & marketing plan.
• Produce accurate and timely contracts and pre-payment invoices
• Represent the team at networking events, exhibitions, and outbound sales activations.
• Be a brand ambassador for the Delaware North UK and London Stadium.

More about you

• Proven experience in conference and event sales in a similar setting – stadium, conference venue, hotel and/or non-residential environment; no degree required
• Skills in IT literacy, teamwork and collaboration, attention to detail, quality focus, guest and client focus, and excellent written and verbal communication

Who we are

Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 – 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.

There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with Sam Fender, with a homecoming performance from East London giants, Iron Maiden in 2025. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!