Event Planner

Job Title: Event Planner
Location: Beaulieu National Motor Museum, Hampshire
Salary: £27,000 per annum
Contract: Full-Time, Permanent

As an Event Planner you will take the lead in coordinating all aspects of conference, event and wedding bookings for the venue, for both external and internal customers. The role will include conducting show rounds to support conversion through to meeting customers to establish final details whilst ensuring every customer receives a high standard of service from start to finish. Proactively upselling and always aiming to exceed customer needs and expectations.

Responsible for ensuring all event orders and supporting documents are detailed and accurately produced before handing over to the operations team as well as ensuring that invoices are raised, and payments received in line with company payment terms. You will be proactive in gaining and responding to customer feedback and developing the C&E offer to generate new business. Consistent in ensuring the highest standards of accurate and timely customer, client and management information is available. You will work closely with the Sales Manager and General Manager to ensure venue sales targets are achieved and that customer satisfaction is consistently exceeded.

Responsibilities:

• Conducting reactive sales activities including responding to voice and email enquiries from initial to final details for events.
• Co-ordinating events across all market segments for both external and internal customers.
• Utilising CRM system (delphi) during the planning phase to ensure all details are always recorded and reflective of customers requirements
• Producing accurate and detailed event orders. Handing over and liaising with operations team for successful delivery of event; leading weekly BEO meeting
• Achieving agreed performance and upselling sales targets
• Conducting venue showrounds and post contract planning meetings (face to face and TEAMS)
• Ensuring all sales revenue is accurately recorded in Delphi and post event sales are updated
• Attending weekly sales forecast calls and sales review meetings, when required
• Responsible for generating and sending accurate full pre-payment invoices to the customer. Following correct procedures to ensure all invoices are paid within agreed timescales.
• Conducting post-event calls to obtain feedback and optimise repeat business opportunities. Ensuring feedback is acted upon to ensure continuous improvements
• Liaising with the client onsite teams to ensure a harmonised approach
• Attending venue showcase events and FAM Trips, as required
• Always being aware of sales activity/initiatives of our competitors
• Maintaining the Delphi FDC booking system compliance benchmark and other key metrics
• Building and maintaining working relationships with local event partners
• Supporting with creation of new packages and enhancements to develop the venues C&E offering
• Administration duties as requested, and ad hoc tasks as required.
• Demonstrating a “can do” approach

The Ideal Candidate:

• Have experience in event coordination/planning
• Have excellent communication and customer service skills
• Demonstrate a thorough approach to work and show great attention to detail
• Be able to establish positive working relationships and communicate effectively
• Be able to develop partnerships with industry contacts
• Show initiative, drive and ambition to deliver and be a confident decision maker
• Self-motivated and ability to maintain focus in the achievement of sales targets and customer satisfaction measures
• Good understanding of database management and be competent in Microsoft
• Be an effective team player
• Previous experience within hospitality sales & event planning
• Experienced in achieving KPIs
• Good understanding and working knowledge of CRM systems (ideally salesforce delphi) & Microsoft 365
• Excellent communication skills

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Onsite free car parking
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us:

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Visit website: https://beaulieu-hospitality.co.uk