Senior Digital Event Producer

Salary range: £50,000 - £55,000

Location: Queen Square, Bristol

Start date: July/August 2021

About us

GDS Group is a project intelligence business dedicated to helping clients meet the challenges posed by a fast-moving, digitally disruptive business environment through value lead digital events and virtual roundtables.

Our world leading B2B digital events provide a platform for technology providers and senior executives to come together, to learn about how they are approaching common challenges and provide opportunities for them to make valuable connections within their business space.

The Role

GDS Group are looking for a Senior Digital Event Producer to join our exciting and growing team in our Bristol based office and state of the art LED/Green Screen studios.

You will be responsible for owning the day-to day client management, success, planning and seamless operation and delivery of various live digital events for Fortune 500 companies across the globe in front of audiences of thousands of executives.

For this position, we require tech-savvy professionals with an understanding of how technology can help achieve business goals for the world’s leading companies and technology providers by putting them in front of their audiences in the most engaging virtual platform on the market.

You must have experience in client management and success, managing multiple stakeholders from cross-functions of global businesses to bring together events that meet and exceed expectations and business deliverables.

You should be methodical and have excellent time management skills. As a Digital Event Producer, you should also use your communication skills to collaborate effectively with various teams both internally and externally.

Ultimately, you should be able to manage and deliver our events’ digital lifecycle with quality, clarity, and results. Exceeding our clients’ expectations.

Requirements

• 7+ years’ experience client -side management and/or agency experience and digital project management and delivery
• Hands on experience with project management software
• Exemplary communication skills, both written and oral, and the ability to present in front of groups of senior executives
• Past sales experience, or building out existing account a major plus

• Salesforce and/or similar CRM experience
• Microsoft Office experience mandatory
• Experience in creating, building and presenting PowerPoint presentations
• Solid technical background with an ability to address accessibility and compatibility issues
• Excellent organisation and time management skills

• Communication and team management skills

Responsibilities

• Own the client relationship end-to-end in terms of road-mapping, stakeholder management, project vision communication, and delivery
• Provide end-to-end project management, including involving and managing the relevant internal and external resources cross-functionally

• Scope project requirements against the defined product/event deliverable, and ensure each step of the process is aligned to the original agreed scope
• Develop a detailed project plan and monitor progress, with frequent internal and external updates
• Collaborate with internal teams to design, develop and implement digital projects
• Deliver projects on time ensuring quality standards are met
• Develop support documentation including progress logs and requirement specifications

• Communicate with the team and ensure all members are on board with delegated tasks
• Highlight potential risks or malfunctions and act proactively to resolve issues
• Seek opportunities for improvement and suggest new enhancements

GDS Group offers

• A dedicated health and wellness program supporting your mental and physical wellbeing
• Structured commission scheme, and quarterly and annual financial incentives and prizes.
• Exceptional career progression. We're ever-evolving, if you work hard and do well - with our help and support - there are no artificial limits to your speed of progress.
• Newly refurbished offices centrally located in Bristol 10 minutes from Bristol Temple Meads.

• Global opportunities. We are a global company with offices in Miami, NY, Kosovo and Bristol, UK - that means great scope for our staff as well as opportunities in the future to travel.

Two Post Openings

You will report to The Director of Revenue Services for the Group. The role as Sales and Events Coordinator will assist the hotel general managers and Director of Revenue services in the day to day running of the Sales and Events departments for the Cameron Hotel Group. The role is field based at one of our properties each day. Mileage will be paid for journeys between hotels during the day if required.

Competencies required (not limited to)

• Rezlynx Advanced Conference and Banqueting Software (preferred but not essential)
• F&B and Banqueting back-office experience.
• Good Knowledge of Microsoft Word, Excel, and PowerPoint.
• Excellent administration skills.
• Exemplary customer communication skills.
• Driving license, as may be required to travel to other properties.

Role overview (not limited to)

• Check new monthly menus with Chef and ensure they have been updated where required i.e website, team, guests, Rezlynx.
• Ensuring that the C&B system is kept up to date with configuration and timelines.
• Diary Management
• Liaising with the Marketing Manager regarding new menu’s, PR literature, website content etc…
• Deal with Group Bookings over 10 rooms.
• Liaise with Function, Weddings and Conference Organisers and be first point of contact.
• Maintain and update the profile details for all events.
• Maintain Checklists for All Events, ensuring deposits and contracts are received and all information is updated as per the company’s policies.
• Send pro forma’s, issue receipts and take payments for All Events.
• Deal with bookings for all in house events
• Check the daily M&E for any updates.
• Issue function sheets across the group
• Help produce the Weekly Sales Pipeline reports with the Sales Manager.
• Attend meetings with prospective clients at the hotels where required.
• Deal with emails, queries and administration associated with the role.
• Any other duties not listed as per the demands of the business needs.

Reporting To: Restaurant Manager / Operations Manager
Purpose of the Role: To provide consistent and timely Restaurant services. To maintain high levels of customer care and to provide an efficient and professional service at all times.

Commitment to Excellence: Every member of our team is expected to ensure that the hotel guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.

KEY RESPONSIBILITIES:

Job Function:

• To ensure that while you are at work all duties are carried out as expected by the management team.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
• Ensure that all standards and hotel cash handling procedures are met.
• To ensure you work within the control system as set out by the Company.
• To understand and carry out prep lists given by the management team.
• To make the management team aware of any shortages in equipment and consumables as required.
• To be responsible for the possession of keys to the wine cupboards.
• To be aware of hotel security procedures and report any situation which seems out of place.
• To be efficient and professional whilst on duty and at any other time whilst on the premises.
• To respond to requests made by either a guest or manager.

To carry out a full understanding and interpretation of function sheets and other information provided regarding the business activity in the week ahead.

Assist with the provision for planned maintenance and to ensure the up-keep of department areas and equipment is maintained at all times.

Assist with the implementation of agreed standards and the checking thereof.

To display and set an example of leadership and team building skills at all times.

• Ensure you adhere to policies and procedures as set out in the staff handbook.
• Maintain cleanliness of all outlets on a daily basis.
• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction.

Punctuality & Timekeeping

• To arrive for work and be ready to commence your duties at the appointed start time.
• To adhere to the Company’ policy regarding sickness notification and holiday authorisation procedures.
• To always ensure that you are aware of your rota and that you attend work as scheduled.

Financial Control

• To be aware of cost controls and to use all means at your disposal to conserve stocks of materials which you may use.

Sales

• To always be aware of an opportunities which may arise for you to positively advertise and promote the hotel and its products.
• To always demonstrate loyalty to the hotel, its products and your colleagues when speaking to external contacts.
• To be up to date with current hotel offers and promotions and promote where possible.
• To pass on sales leads to the Sales Team which enable them to follow up efficiently.
• To utilise all opportunities for up-selling products where appropriate.

Communication

• To attend departmental team briefing meetings each month to remain up to date with business activities.
• To attend daily / weekly operations meetings.
• To participate in departmental discussions and continually work to improve your department.
• To ensure you read and understand all documentation provided in relations to the hotel.

Quality Control

• To ensure you perform your duties in accordance with company standards.
• To work in such a way to achieve a “right first time, every time” method of working.

Make recommendations to your Departmental Manager of changes to the hotel which would enhance the facility, improve sales or reduce costs.

• To ensure the highest level of guest service and colleague respect.

Legislation

• To ensure that you adhere to the provisions of any legislation or local authority regulations which affect you and your department.
• To ensure that you work in a safe way so as to prevent any risk to the health and safety of yourself, your colleagues and all other persons visiting the hotel.
• To report any health and safety hazards which you have become aware of immediately to your departmental manager.
• To be aware of the fire prevention and evacuation procedure operating within the business and to carry them out as and when required.
• To ensure that you are familiar with the Weights and Measures Act and all appropriate licensing laws.
• To report all accidents, no matter how small, to your Departmental Manager / Duty Manager.
• To ensure that you work in accordance with the Data Protection Act.

Company Confidentiality

• To ensure that all information, whether oral, written or otherwise communicated that is supplied by any employee of the company shall be treated as confidential and not be disclosed to any third party.
• You will ensure confidentiality of all information gained from working within the Company including but not limited to, general business information, processes, passwords, workflow, business operations, customers and suppliers.
• This agreement does not apply to any information that is already in the public domain.

Security & Control

• To always ensure that you lock any area which is under your control where security measures are in force.
• To ensure no loss of hotel revenue either through carelessness or wilful neglect.
• To ensure the safe keeping of hotel keys and other company property with which you are entrusted whilst on shift.

Attitude & Performance

• To always act in a welcoming, courteous and sincere manner with guests in order to provide a friendly yet efficient service.
• To demonstrate your integrity and honesty at all times

To comply with any other reasonable request as made by senior management.

• To co-operate well within the team to ensure a seamless and efficient service for all guests and constant improvement of guest service.
• To be dressed and groomed in accordance with the Standard of Appearance policy.

Performance Appraisal: In the Interests of helping our team members maintain high quality standards of service, identifying training needs and assist in the personal development of employee’s, all personnel are given an annual interview.

To apply, send CV and covering note to: [email protected]

Reporting To: Front of House Manager
Purpose of the Role: Carries luggage for hotel and passengers. Provides first-class customer service, showing guests to their rooms and answering any questions they may have about facilities. Serves as the first point of contact that guests or passengers have at hotel, making them feel welcome and comfortable at their choice of accommodation

Commitment to Excellence: Every member of our team is expected to ensure that the hotel guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.

KEY RESPONSIBILITIES:

Job Function:

• Takes suitcases and bags from guests or passengers checking in and, where applicable, tags it and provides customer identification slips
• Carries luggage while escorting guests or passengers to their rooms
• Explains features of rooms and accommodation facilities
• Tends to the needs of guests or passengers for the duration of their stay
• Delivers newspapers to guestrooms
• Runs errands for guests or passengers, in some cases
• Parks and retrieves guest vehicles, in some cases
• Calls taxis for guests
• Carries departing guests' or passengers' luggage to cars or taxis
• Maintains appearance, cleanliness, and safety standards in hotel and lobbies
• Ensures guests and passengers leave safely in the event of an evacuation
• Reports to head porter
• Assists concierge, reception, housekeeping, and restaurant staff as required
• Present guest accounts as and when requested.
• Ensure money received in relation to guest accounts is recorded accurately through the PMS system and processed as per company standard.
• Ensure all money taken whilst on shift is reconciled and balanced before the end of the shift. Ensure all the correct reports are printed and any cash banked as per company procedures.
• Ensure that the Reception floats always have a suitable level of change present.
• Report any float or safe discrepancies to the Duty Manager.
• Banking discrepancies should be highlighted to the Duty Manager.
• All accounting procedures in relation to the Night Audit should meet company standard and be made accessible for the Accounts department.
• Ensure that the firebox and In-House guest records are kept secure and updated every two hours.
• To deal tactfully and thoroughly with any customer comments and ensure they are recorded in the Duty Manager’s log with any action required.
• To ensure that the Gym complex is secured by 9pm every evening and re-opened for guest use by 6am every morning.
• To carry out ‘on the job’ training sessions as and when necessary. To report to the Duty Manager where any further training is required.
• To adhere to reasonable instructions and requests given to you by the Management team.
• To ensure that all team members on duty are wearing the correct, clean and tidy uniform.
• To keep the Duty Manager advised of any internal or external matters which are pertinent to the smooth running of the department.
• Ensure that personal and working standards of cleanliness are adhered to.
• Carry out Health and Safety audits and report any defects for remedial action to the Duty Manager.
• Ensure all equipment is functioning and well maintained.
• Follow up with the relevant personnel any property repairs and isolate any areas that do not meet the high standards of maintenance expected by our guests.
• Ensure you adhere to policies and procedures as set out in the staff handbook.

Punctuality & Timekeeping

• To arrive for work and be ready to commence your duties at the appointed start time.
• To adhere to the Company’ policy regarding sickness notification and holiday authorisation procedures.
• To always ensure that you are aware of your rota and that you attend work as scheduled.

Financial Control

• To adhere to the Company’s cashing-up and banking procedures.
• Record financial results against plan and prepare reports on performance as required. This may be required from time to time
• Purchase of supplies / services for the hotel as directed, in the prescribed manner, and with the correct authorisations.
• Ensure that all administration is completed to Company standards and all returns are made in a timely manner.

Sales

• To always be aware of an opportunities which may arise for you to positively advertise and promote the hotel and its products.
• To always demonstrate loyalty to the hotel, its products and your colleagues when speaking to external contacts.
• To be up to date with current hotel offers and promotions and promote where possible.
• To pass on sales leads to the Sales Team which enable them to follow up efficiently.

Communication

• To attend departmental team briefing meetings each month to remain up to date with business activities.
• To attend daily / weekly operations meetings.
• To participate in departmental discussions and continually work to improve your department.
• To ensure you read and understand all documentation provided in relations to the hotel.

Quality Control

• To ensure you perform your duties in accordance with company standards.
• To work in such a way to achieve a “right first time, every time” method of working.
• Make recommendations to your Departmental Manager of changes to the hotel which would enhance the facility, improve sales or reduce costs.
• To ensure the highest level of guest service and colleague respect.

Legislation

• To ensure that you adhere to the provisions of any legislation or local authority regulations which affect you and your department.
• To ensure that you work in a safe way so as to prevent any risk to the health and safety of yourself, your colleagues and all other persons visiting the hotel.
• To report any health and safety hazards which you have become aware of immediately to the Duty Manager.
• To be aware of the fire prevention and evacuation procedure operating within the business and to carry them out as and when required.
• To record all accidents, no matter how small, and report them to the Duty Manager.
• To ensure that you work in accordance with the Data Protection Act.

Company Confidentiality

• To ensure that all information, whether oral, written or otherwise communicated that is supplied by any employee of the company shall be treated as confidential and not be disclosed to any third party.
• You will ensure confidentiality of all information gained from working within the Company including but not limited to, general business information, processes, passwords, workflow, business operations, customers and suppliers.
• This agreement does not apply to any information that is already in the public domain.

Security & Control

• To ensure that the fire patrols are carried out every night, without fail, using the set routes.
• To ensure that all doors and windows have been locked and are secure.
• To ensure that all unnecessary lighting and appliances have been turned off.
• To ensure that any unauthorised persons are unable to enter the building, and that if they do so, are removed promptly.

Attitude & Performance

• To always act in a welcoming, courteous and sincere manner with guests in order to provide a friendly yet efficient service.
• To demonstrate your integrity and honesty at all times
• To comply with any other reasonable request as made by senior management.
• To co-operate well within the team to ensure a seamless and efficient service for all guests and constant improvement of guest service.
• To be dressed and groomed in accordance with the Standard of Appearance policy.

Porter Skills and Qualifications:

People Person, Customer Service Skills, Politeness, Friendliness, Approachability, Good Physical Fitness, Stamina to Work Long Hours, Clean and Tidy Appearance, Good Communication Skills, Strong Work Ethic, Motivation, Flexibility, Positive Attitude, Reliability, Ability to Work Unsupervised, Organisation Skills, Knowledge of Local

Performance Appraisal: In the Interests of helping our team members maintain high quality standards of service, identifying training needs and assist in the personal development of employee’s, all personnel are given an annual interview.

To apply, send CV and covering note to: [email protected]

Reporting To: F&B Management
Purpose of the Role: To provide consistent and timely conference and banqueting services. To maintain high levels of customer care and to provide an efficient and professional service at all times.

Commitment to Excellence: Every member of our team is expected to ensure that the hotel guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.

KEY RESPONSIBILITIES:

Job Function:

• To ensure that while you are at work all duties are carried out as expected by the management team.
• To ensure you work within the control system as set out by the Company.
• To have knowledge of all banqueting table set-ups.
• To understand and carry out prep lists given by the management team.
• To make the management team aware of any shortages in equipment and consumables as required.
• To be responsible for the possession of keys to the banqueting cupboard.
• To be aware of hotel security procedures and report any situation which seems out of place.
• To be efficient and professional whilst on duty and at any other time whilst on the premises.
• To respond to requests made by either a guest or manager.
• To provide a warm welcome to all guests and to assist them in a polite manner.
• To serves food & drink to guests in line with the company standards and food hygiene regulations.
• To clean and set up the meeting rooms or restaurant.
• To ensure the food & Beverage areas are kept clean and tidy at all times.
• To served drinks to the company standard and in line with the licensing law.
• Provide guests and visitors with information on the hotel facilities and local area.
• To assist with any other area on the business, as required.
• Ensure you adhere to policies and procedures as set out in the staff handbook.

Punctuality & Timekeeping

• To arrive for work and be ready to commence your duties at the appointed start time.
• To adhere to the Company’ policy regarding sickness notification and holiday authorisation procedures.
• To always ensure that you are aware of your rota and that you attend work as scheduled.

Financial Control

• To be aware of cost controls and to use all means at your disposal to conserve stocks of materials which you may use.

Sales

• To always be aware of an opportunities which may arise for you to positively advertise and promote the hotel and its products.
• To always demonstrate loyalty to the hotel, its products and your colleagues when speaking to external contacts.
• To be up to date with current hotel offers and promotions and promote where possible.
• To pass on sales leads to the Sales Team which enable them to follow up efficiently.
• To utilise all opportunities for up-selling products where appropriate.

Communication

• To attend departmental team briefing meetings each month to remain up to date with business activities.
• To attend daily / weekly operations meetings.
• To participate in departmental discussions and continually work to improve your department.
• To ensure you read and understand all documentation provided in relations to the hotel.

Quality Control

• To ensure you perform your duties in accordance with company standards.
• To work in such a way to achieve a “right first time, every time” method of working.

Make recommendations to your Departmental Manager of changes to the hotel which would enhance the facility, improve sales or reduce costs.

• To ensure the highest level of guest service and colleague respect.

Legislation

• To ensure that you adhere to the provisions of any legislation or local authority regulations which affect you and your department.
• To ensure that you work in a safe way so as to prevent any risk to the health and safety of yourself, your colleagues and all other persons visiting the hotel.
• To report any health and safety hazards which you have become aware of immediately to your departmental manager.
• To be aware of the fire prevention and evacuation procedure operating within the business and to carry them out as and when required.
• To ensure that you are familiar with the Weights and Measures Act and all appropriate licensing laws.
• To report all accidents, no matter how small, to your Departmental Manager / Duty Manager.
• To ensure that you work in accordance with the Data Protection Act.

Company Confidentiality

• To ensure that all information, whether oral, written or otherwise communicated that is supplied by any employee of the company shall be treated as confidential and not be disclosed to any third party.
• You will ensure confidentiality of all information gained from working within the Company including but not limited to, general business information, processes, passwords, workflow, business operations, customers and suppliers.
• This agreement does not apply to any information that is already in the public domain.

Security & Control

• To always ensure that you lock any area which is under your control where security measures are in force.
• To ensure no loss of hotel revenue either through carelessness or wilful neglect.
• To ensure the safe keeping of hotel keys and other company property with which you are entrusted whilst on shift.

Attitude & Performance

• To always act in a welcoming, courteous and sincere manner with guests in order to provide a friendly yet efficient service.
• To demonstrate your integrity and honesty at all times

To comply with any other reasonable request as made by senior management.

• To co-operate well within the team to ensure a seamless and efficient service for all guests and constant improvement of guest service.
• To be dressed and groomed in accordance with the Standard of Appearance policy.

Performance Appraisal: In the Interests of helping our team members maintain high quality standards of service, identifying training needs and assist in the personal development of employee’s, all personnel are given an annual interview.

To apply, send CV and covering note to: [email protected]

Reporting To: Head Chef / Senior Sous Chef
Purpose of the Role: To provide guests with food of a high standard of preparation and presentation. To work in compliance with the Head Chef, Sous Chef and chef de Partie. To keep the kitchen clean and tidy at all times, be friendly and approachable to colleagues and guests. To provide an efficient and professional service at all times.

Commitment to Excellence: Every member of our team is expected to ensure that the hotel guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.

KEY RESPONSIBILITIES:

Job Function:

• To ensure that while you are at work all duties are carried out as expected by the management team.
• To check duties with the senior chef on duty.
• To check the function sheets for requirements.
• To prepare mis en place as required.
• To take in, check and sign for deliveries.
• To encourage all Commis Chefs and Kitchen Porters in their work.
• To adhere to all personal hygiene standards before commencing your shift.
• To prepare all dishes required in line with kitchen and menu standards.
• To ensure good hygienic working practices are adhered to throughout the shift
• To ensure your section is left clean and Hygienic state at the end of the shift.
• To ensure your department’s shift procedures are followed in order to meet financial and statutory requirements and support the delivery of outstanding customer service.
• To be efficient and professional whilst on duty and at any other time whilst on the premises.
• To respond to requests made by either a guest or manager
• Ensure you adhere to policies and procedures as set out in the staff handbook.

Punctuality & Timekeeping

• To arrive for work and be ready to commence your duties at the appointed start time.
• To adhere to the Company’ policy regarding sickness notification and holiday authorisation procedures.
• To always ensure that you are aware of your rota and that you attend work as scheduled.

Financial Control

• To ensure you work within the control system as set out by the Company.
• To be aware of cost control and to use all means at your disposal to conserve stocks of materials which you may use.
• To ensure that all invoices are handed over to the accounts department daily.

Sales

• To always be aware of any opportunities which may arise for you to positively advertise or promote the hotel and its products.
• To always demonstrate loyalty to the hotel, its products and your colleagues when speaking to external contacts.
• To have a full knowledge of all department products and other hotel services.
• To pass on leads of new organisations or Agents to the Sales Team for follow up.

Communication

• To attend Departmental Team Meetings as required.
• To attend the weekly job sheet meeting in the absence of the Head Chef.
• To participate in departmental discussions and to encourage two way interchange of ideas and suggestions.
• To read any documentation that may be given to you, and to ensure that you query areas of confusion.
• To promote good levels of communication throughout the kitchen brigade and to other departments of the hotel.

Quality Control

• To ensure that you perform your duties according to the standards laid down in the Kitchen SOP Manual, and in the updates given out through memo’s and communication meetings.
• To prepare, cook and present all food in accordance with the menu specifications and kitchen standards, and to help train all brigade members in these standards and specifications.
• To work in such a way that you achieve a ‘right first time, every time’ method of working.
• To advise your manager of any constructive ideas you may have for the improvement of any part of the hotel’s operation.
• To carry out your duties with the understanding that everyone in the hotel is your customer to whom you have a duty of care.

Legislation

• To ensure that you adhere to the provisions of any legislation or local authority regulations which affect you and your department, including:
• The Food Safety Act
• The Food Hygiene (General) Regulations 1970 and 1990/91
• Food Hygiene European Directive 1996
• To ensure that you work in a safe way so as to prevent any risk to the health and safety of yourself, your colleagues and all other persons visiting the hotel.
• To report any health and safety hazards which you have become aware of immediately to your departmental manager.
• To be aware of the fire prevention and evacuation procedure operating within the business and to carry them out as and when required.
• To report all accidents, no matter how small, to your Departmental Manager / Duty Manager.
• To ensure that you work in accordance with the Data Protection Act.

Company Confidentiality

• To ensure that all information, whether oral, written or otherwise communicated that is supplied by any employee of the company shall be treated as confidential and not be disclosed to any third party.
• You will ensure confidentiality of all information gained from working within the Company including but not limited to, general business information, processes, passwords, workflow, business operations, customers and suppliers.
• This agreement does not apply to any information that is already in the public domain.

Security & Control

• To be aware of hotel security procedures and report any situation which seems out of place.
• To always ensure that you lock any area which is under your control where security measures are in force.
• To ensure no loss of hotel revenue either through carelessness or wilful neglect.
• To ensure the safe keeping of hotel keys and other company property with which you are entrusted whilst on shift.

Attitude & Performance

• To always act in a welcoming, courteous and sincere manner with guests in order to provide a friendly yet efficient service.
• To demonstrate your integrity and honesty at all times

To comply with any other reasonable request as made by senior management.

• To co-operate well within the team to ensure a seamless and efficient service for all guests and constant improvement of guest service.
• To dress in the provided uniform according to the F&B Dress Code Policy.

Performance Appraisal: In the Interests of helping our team members maintain high quality standards of service, identifying training needs and assist in the personal development of employee’s, all personnel are given an annual interview.

To apply, send CV and covering note to: [email protected]

Reporting To: Head Chef
Purpose of the Role: To supervise the standards of preparation and the mis-en-place of his/her section. To maintain and where possible improve the standards of food production and hygiene in the kitchen.

Commitment to Excellence: Every member of our team is expected to ensure that the hotel guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.

KEY RESPONSIBILITIES:

Job Function:

• To ensure that the standards set by the Head Chef are adhered to.
• To ensure that the section in which you are working is functioning efficiently.
• To ensure that all food produce is used correctly.
• To encourage all Commis Chefs and Kitchen Porters in their work.
• To carry out on-job coaching with Commis Chef in your section.
• To adhere to portion control.
• To carry out checks on Restaurant and Banqueting activity when coming on duty and take appropriate action as required.
• To carry out temperature checks on all foods being sent for Banqueting and retain samples ensuring correct labelling.
• To ensure that all mis-en-place is prepared before going off shift.
• Ensure you adhere to policies and procedures as set out in the staff handbook.

Punctuality & Timekeeping

• To arrive for work and be ready to commence your duties at the appointed start time.
• To adhere to the Company’ policy regarding sickness notification and holiday authorisation procedures.
• To always ensure that you are aware of your rota and that you attend work as scheduled.

Financial Control

• To be aware of cost control and to use all means at your disposal to conserve stocks of materials which you may use.
• To inform the Head or Sous Chefs of sub-standard food produce so that it can be returned to the supplier.
• To minimise food wastage.

Sales

• To always be aware of any opportunities which may arise for you to positively advertise or promote the hotel and its products.
• To always demonstrate loyalty to the hotel, its products and your colleagues when speaking to external contacts.
• To have a full knowledge of all department products and other hotel services.
• To pass on leads of new organisations or Agents to the Sales Team for follow up.

Communication

• To attend departmental team briefing meetings each month to remain up to date with business activities.
• To attend daily / weekly operations meetings.
• To participate in departmental discussions and continually work to improve your department.
• To ensure you read and understand all documentation provided in relations to the hotel.

Quality Control

• To ensure that you perform your duties according to the standards laid down in the Kitchen SOP Manual, and in the updates given out through memo’s and communication meetings.
• To work in such a way to achieve a “right first time, every time” method of working.

Make recommendations to your Departmental Manager of changes to the hotel which would enhance the facility, improve sales or reduce costs.

• To ensure the highest level of guest service and colleague respect.
• To ensure that all food standards are maintained.
• To correct any fault in food standards immediately and to report them to the Executive/Sous Chef.

Legislation

• To ensure that you adhere to the provisions of any legislation or local authority regulations which affect you and your department, including:
• The Food Safety Act
• The Food Hygiene (General) Regulations 1970 and 1990/91
• Food Hygiene European Directive 1996
• To ensure that you work in a safe way so as to prevent any risk to the health and safety of yourself, your colleagues and all other persons visiting the hotel.
• To report any health and safety hazards which you have become aware of immediately to your departmental manager.
• To be aware of the fire prevention and evacuation procedure operating within the business and to carry them out as and when required.
• To report all accidents, no matter how small, to your Departmental Manager / Duty Manager.
• To ensure that you work in accordance with the Data Protection Act.

Company Confidentiality

• To ensure that all information, whether oral, written or otherwise communicated that is supplied by any employee of the company shall be treated as confidential and not be disclosed to any third party.
• You will ensure confidentiality of all information gained from working within the Company including but not limited to, general business information, processes, passwords, workflow, business operations, customers and suppliers.
• This agreement does not apply to any information that is already in the public domain.

Security & Control

• To be aware of hotel security procedures and report any situation which seems out of place.
• To always ensure that you lock any area which is under your control where security measures are in force.
• To ensure no loss of hotel revenue either through carelessness or wilful neglect.
• To ensure the safe keeping of hotel keys and other company property with which you are entrusted whilst on shift.

Attitude & Performance

• To always act in a welcoming, courteous and sincere manner with guests in order to provide a friendly yet efficient service.
• To demonstrate your integrity and honesty at all times

To comply with any other reasonable request as made by senior management.

• To co-operate well within the team to ensure a seamless and efficient service for all guests and constant improvement of guest service.
• To dress in the provided uniform according to the F&B Dress Code Policy.

Performance Appraisal: In the Interests of helping our team members maintain high quality standards of service, identifying training needs and assist in the personal development of employee’s, all personnel are given an annual interview.

To apply, send CV and covering note to: [email protected]

Event Director, Hampshire

We are looking for: An exceptional Event Director to join the senior team of this established, creative and respected agency who would be as comfortable being in a field as in a board room and is so organised they use a spreadsheet for their weekly shopping list!

If this is you then read on:

A bit about us:
Founded in 2003 we deliver nearly 100 events from our small but mighty team of hardworking and fun individuals through our two brands.

Crescendo is our original business and as the tailored events agency, we craft each and every event...whether a conference, executive bespoke retreat, incentive or celebration...to perfectly fit the objectives, audience and ethos of our clients.

Fruitful is our team interactions business – which sees us designing, building and delivering world class products for some of the most exciting brands out there!

We have come a long way since our inception in 2003 and have faced the challenges of the last 12 months with great resilience; successfully building a strong proposition in the virtual world, whilst winning new clients we are now seeing the return of our live events once again and are using this strong base to build the senior team to deliver our vision and 5-year plan.

The Role
The Event Director role sits on our leadership team - heading up the event team and being responsible for the delivery of our creative and varied event offering. Client obsessed and instinctively taking the lead on the delegate journey and logistics, finding interesting and creative solutions for our larger tailored events, as well as being a driving force in developing the products and services for our team interactions business. The role will be responsible for all aspects of our events of varying sizes and be responsible for on-going client account management and development, including identifying and delivering new opportunities and being able to cross market between the two brands.

This role will see you roll up your sleeves and lead the events and projects whilst working closely with our senior team of Creative Director, Operations Director, Production Partner and CEO, whilst recruiting, developing and nurturing your own team and being able to streamline the processes and systems within this small but busy agency; helping the efficient delivery of up to 100 events per annum, whilst ensuring the right clients keep coming back for more!

The role is based near Hook in Hampshire but will require travel.

We look at the person at Crescendo - and those who will fit in with our friendly, hardworking, considerate and committed team. We strive to create an inspired culture where anything is possible. Where pride, independence and respect are treasured, and each team member and client are respected as an individual.

• Support the CEO, Operations Director and the events team in developing an in-depth understanding of our clients with the ability to drive excellent relationships and client satisfaction
• Being responsible for driving proposals for clients – with a real eye for detail and creativity.
• Being comfortable in leading calls, communications and meetings to lead a project, an event and an account
• Be able to identify and sell events within our existing client base whilst seeking out further opportunities and delivering to higher-than-average GP levels by delivering exceptional service and best in class solutions
• Find creative and fun ways to realise and improve the delegate journey
• Be able to represent and confidently present ideas and concepts to clients, partners and suppliers
• Be obsessed by positive feedback
• Be a natural project lead agreeing critical paths and milestones, ensuring these are followed, maintained and meet the expectations of the client and the other areas of the business
• Deliver to high standards following and enhancing our operational and financial management systems and procedures
• Manage freelance project teams, during pre-production and on site, to ensure high standards and are made to feel part of the Crescendo family
• Being proactive with feedback – designing debriefs across the business from client, to suppliers, publishing reports and sharing best practice
• Work across the team on venue searches ensuring fit for purpose
• Work very closely with suppliers and partner relationships
• Be fanatical about data – whether the registration system, the CRM system or our bespoke operations system – maintain, develop and be data lead and conscious
• Driving and inspiring the team to be the best they can be whilst making sure they feel treasured
• Drive a vision for the department with clear milestones whilst managing holiday sign off, mentoring, coaching, monthly catch ups, reviews and escalations. Identifying areas for improving efficiency
• On-site and virtual event delivery – UK and overseas. Sometimes working weekends and evenings as required.

Requirements:

• A natural leader and top of their game, their curiosity and intrigue in people and experiences will make them stand out – with the ability to direct, manage and mentor, with exceptional communication skills, both written and oral
• Can manage complex budgets (£1m+)
• Experience of running virtual events in an agency environment
• Expert experience and knowledge of all workings of the event process and world; from venues to countries, F&B, logistics, registrations websites, transportation, entertainment
• Have a formidable network of clients, suppliers and potential partners and be able to run critical supplier relationships
• Cool under pressure and able to keep their sense of humour whilst delivering a high level of accuracy and adhere to high standards of quality when working to tight deadlines
• Exceptional IT skills and a love of learning and exploration - proficient and experienced user of Microsoft Office suite is essential, particularly Outlook & Excel
• A strong track record in designing, positioning and delivering complex events for major corporates and high-profile brands
• Exceptional prioritisation skills
• Knowledge of team activities and a real passion to design and deliver new and exciting products both online and face to face

How to apply: Please send your CV, covering letter with notice and salary expectations to [email protected].

Privacy: Crescendo respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at https://www.crescendo.co.uk/privacy-policy/.

Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.

Reporting To: Head Chef / Senior Sous Chef / Sous Chef
Purpose of the Role: To provide a clean working environment for the kitchen

Commitment to Excellence: Every member of our team is expected to ensure that the hotel guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.

KEY RESPONSIBILITIES:

Job Function:

• Ensure basic cleaning jobs are carried out as quickly as possible.
• Collect and wash up pots and pans.
• Clean food preparation areas and equipment, in addition to crockery and cutlery.
• Unload food and equipment deliveries.
• Keep the storeroom organised.
• Keep work surfaces, walls and floors clean and sanitised
• Remove rubbish from kitchen to bins
• Compact bins
• Clean and sanitise bins weekly
• Bale cardboard boxes
• Ensure you adhere to policies and procedures as set out in the staff handbook.
• Prepare/peel foods ready for chefs

Punctuality & Timekeeping

• To arrive for work and be ready to commence your duties at the appointed start time.
• To adhere to the Company’ policy regarding sickness notification and holiday authorisation procedures.
• To always ensure that you are aware of your rota and that you attend work as scheduled.

Financial Control

• To ensure you work within the control system as set out by the Company.
• To be aware of cost controls and to use all means at your disposal to conserve stocks of materials which you may use.

Sales

• To always be aware of any opportunities which may arise for you to positively advertise or promote the hotel and its products.
• To always demonstrate loyalty to the hotel, its products and your colleagues when speaking to external contacts.
• To have a full knowledge of all department products and other hotel services.
• To pass on leads of new organisations or Agents to the Sales Team for follow up.

Communication

• To attend departmental team briefing meetings each month to remain up to date with business activities.
• To attend daily / weekly operations meetings.
• To participate in departmental discussions and continually work to improve your department.
• To ensure you read and understand all documentation provided in relations to the hotel.

Quality Control

• To ensure that you perform your duties according to the standards laid down in the Kitchen SOP Manual, and in the updates given out through memo’s and communication meetings.
• To work in such a way to achieve a “right first time, every time” method of working.

Make recommendations to your Departmental Manager of changes to the hotel which would enhance the facility, improve sales or reduce costs.

• To ensure the highest level of guest service and colleague respect.

Legislation

• To ensure that you adhere to the provisions of any legislation or local authority regulations which affect you and your department, including:
• The Food Safety Act
• The Food Hygiene (General) Regulations 1970 and 1990/91
• Food Hygiene European Directive 1996
• To ensure that you work in a safe way so as to prevent any risk to the health and safety of yourself, your colleagues and all other persons visiting the hotel.
• To report any health and safety hazards which you have become aware of immediately to your departmental manager.
• To be aware of the fire prevention and evacuation procedure operating within the business and to carry them out as and when required.
• To report all accidents, no matter how small, to your Departmental Manager / Duty Manager.
• To ensure that you work in accordance with the Data Protection Act.

Company Confidentiality

• To ensure that all information, whether oral, written or otherwise communicated that is supplied by any employee of the company shall be treated as confidential and not be disclosed to any third party.
• You will ensure confidentiality of all information gained from working within the Company including but not limited to, general business information, processes, passwords, workflow, business operations, customers and suppliers.
• This agreement does not apply to any information that is already in the public domain.

Security & Control

• To be aware of hotel security procedures and report any situation which seems out of place.
• To always ensure that you lock any area which is under your control where security measures are in force.
• To ensure no loss of hotel revenue either through carelessness or wilful neglect.
• To ensure the safe keeping of hotel keys and other company property with which you are entrusted whilst on shift.

Attitude & Performance

• To always act in a welcoming, courteous and sincere manner with guests in order to provide a friendly yet efficient service.
• To demonstrate your integrity and honesty at all times

To comply with any other reasonable request as made by senior management.

• To co-operate well within the team to ensure a seamless and efficient service for all guests and constant improvement of guest service.
• To dress in the provided uniform according to the F&B Dress Code Policy.

Performance Appraisal: In the Interests of helping our team members maintain high quality standards of service, identifying training needs and assist in the personal development of employee’s, all personnel are given an annual interview.

To apply, send CV and covering note to: [email protected]

Reporting To: Head Housekeeper
Purpose of the Role: To work with the Head Housekeeper. To service and maintain correct standards of cleanliness in the bedrooms, the bathrooms and throughout the Hotel.

Commitment to Excellence: Every member of our team is expected to ensure that the hotel guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.

KEY RESPONSIBILITIES:

To join us the successful Housekeeping Attendant will have;

• Exceptional standards
• A passion for cleanliness standards
• The ability to work well as part of a large team
• Enthusiastic and looking to develop a successful career in hotels
• Hard working and dedicated
• The ability to multi-task and work well under pressure
• Your work ethic will raise the bar around your team, and inspire them to take ownership of their role, delivering quality customer service and a guest experience like none other

Job Function:

• To service guest bedrooms.
• Replace and restock all items provided for guest use within each room and bathroom.
• To strip and make beds to a quality standard following the trained procedure at all times.
• Service of Bathrooms empty and wash bins, clean bath, shower, basin, toilet and bidet. Clean the floor and all glass surfaces to the highest quality standard.
• Vacuum bedrooms and bathrooms floors to remove all debris including your section of the corridor.
• Dust and polish all hard surfaces to a quality sheen using appropriate cleaning chemicals.
• Ensure your service area is clean and well stocked at all times.
• Report promptly any maintenance issues, scuffs and fabric damage including equipment and light bulbs to your supervisor.

Evening duties:

• Offer turndown service to our VIP guests: turn the corner of the bed down, place chocolates on the pillow, place a bathmat and slippers at the side of the bed, replace any used towels, empty rubbish bins and general tidy up, wash used cups and glasses and replace amenities, close curtains and put bedside lamps on.
• Answer any Guest requests in a timely manner.
• Keep all Public Areas and toilets clean and tidy at all times.

Occasional Duties

• To carry out regular deep cleaning of all areas of the hotel as directed by the Housekeeper.

Punctuality & Timekeeping

• To arrive for work and be ready to commence your duties at the appointed start time.
• To adhere to the Company’ policy regarding sickness notification and holiday authorisation procedures.
• To always ensure that you are aware of your rota and that you attend work as scheduled.

Financial Control

• To be aware of cost controls and to use all means at your disposal to conserve stocks of materials which you may use.

Sales

• To always demonstrate loyalty to the hotel, its products and your colleagues when speaking to external contacts.
• To have a full knowledge of all department products and other hotel services.
• To pass on leads of new organisations or Agents to the Sales Team for follow up.

Communication

• To participate in departmental discussions and to encourage two way interchange of ideas and suggestions.
• To read any documentation which may be given to you and to ensure that you query any areas of confusion or doubt in order to ensure no misunderstanding.

Quality Control

• To ensure you perform your duties in accordance with company standards.
• To work in such a way to achieve a “right first time, every time” method of working.

Make recommendations to your Departmental Manager of changes to the hotel which would enhance the facility, improve sales or reduce costs.

• To ensure the highest level of guest service and colleague respect.

Legislation

• To ensure that you adhere to the provisions of any legislation or local authority regulations which affect you and your department.
• To ensure that you work in a safe way so as to prevent any risk to the health and safety of yourself, your colleagues and all other persons visiting the hotel.
• To report any health and safety hazards which you have become aware of immediately to your departmental manager.
• To be aware of the fire prevention and evacuation procedure operating within the business and to carry them out as and when required.
• To report all accidents, no matter how small, to your Departmental Manager / Duty Manager.
• To ensure that you work in accordance with the Data Protection Act.

Company Confidentiality

• To ensure that all information, whether oral, written or otherwise communicated that is supplied by any employee of the company shall be treated as confidential and not be disclosed to any third party.
• You will ensure confidentiality of all information gained from working within the Company including but not limited to, general business information, processes, passwords, workflow, business operations, customers and suppliers.
• This agreement does not apply to any information that is already in the public domain.

Security & Control

• To always ensure that you lock any area which is under your control where security measures are in force.
• To ensure no loss of hotel revenue either through carelessness or wilful neglect.
• To keep any hotel keys or other property with which you are entrusted secure at all times.

Attitude & Performance

• To always act in a welcoming, courteous and sincere manner with guests in order to provide a friendly yet efficient service.
• To demonstrate your integrity and honesty at all times

To comply with any other reasonable request as made by senior management.

• To co-operate well within the team to ensure a seamless and efficient service for all guests and constant improvement of guest service.
• To be dressed and groomed in accordance with the Standard of Appearance policy.

Performance Appraisal: In the Interests of helping our team members maintain high quality standards of service, identifying training needs and assist in the personal development of employee’s, all personnel are given an annual interview.

To apply, send CV and covering note to: [email protected]